Yunosato Hayama

The room was very nice! Traditional, and it was right in the middle of Beppu. We accidentally found a cute place for oden literally 2 minutes away. Also the staff were so helpful. I left my AirPods there and called about a week after my visit, and they worked with me and my broken Japanese until they eventually found it and were able to ship it to me. Definitely above and beyond

I am very impressed with Mr Ohioans Kazuya during our check in . He was very polite and did all his best to make sure we understood what the property is providing . Though he speaks minimum English but he was determined to make us understand him . As my hubby has to park at their second carpark, he volunteered to help us with our luggage to our room . Mr Kazuya has elevated the whole level of service in the property. I really hope to visit this property in the near future ! All the best Mr Kazuya! You make our day 😊

Amazingly helpful staff, explained all the intricacies of using the Onsen etc as we were first timers at a Ryokan. The private baths and the big public bath are wonderful and the view from the room over Beppu was fabulous. On arrival they immediately swapped out our Yukata for all the correct sizes and perfectly laid out the room with the right amount of futons as requested since they had no way to know our sizes/preferences through Booking.com beforehand. Exceptionally quiet and peaceful for being in the heart of a big city. Highly recommend.

Hello, I am writing this, because I really enjoyed this stay. This was our first Japan trip and everyone was kind and we were well treated. We really wanted to extend our stay. We are all grateful to all of the Staff. We are very much appreciative of to staff and stay. I would definitely come back again and stay longer. I was worried about communication but they were all open-eared and they tried their best to understand our needs and inquiries. I've been to many countries and many hotels but I never had thought that I want to consistently visit whenever I can and feel here as a vacation home. My partner is also the same and wanted to write thank you letter if there was time. Overall, thank you for your service.

The food was incredible, and the staff were amazing and extremely helpful. The onsens were perfect. Truly a great traditional Japanese ryokan.